Southeast Asian Community Center has 12 years of experience providing consumer-related education to LEP clients through the following programs
- Telecommunications Education and Assistance in Multiple-languages (TEAM) Program
- Community Help and Awareness of Natural Gas and Electricity Services (CHANGES) Program
SEACC educates members of Asian immigrant communities in the Bay Area about phone services and utility bills in California, to help them resolve any complaints they may have with their utility services or their phone carriers, including wireless phone carriers. Services include Outreach, Consumer Education Workshops, Complaint Resolution, California Lifeline, and Understanding Billing.
Services for Seniors
SEACC in partnership with the Vietnamese Community Development Inc. (VCDI) received a grant from the City of Oakland to provide multiple services to the Vietnamese seniors residing in District 5 of Oakland. Services include outreach, case managing, counseling, training in computer access, citizenship application assistance, and capacity building for the seniors. The Southeast Asian elderly, almost all of whom are refugees, have been in the US for an average of 45 years. Even after so many years, due to language and cultural issues, most of them lack an understanding, and therefore have difficulty assessing, many common practices in daily life in this country. Thus they tend to be prone to various forms of economic frauds and scams as well as other difficulties. SEACC’s senior program provides services and addresses ways to help these seniors by connecting them with available resources and educating and empowering them to be productive and knowledgeable members of American society.